What is eFreeScore.com?
A comprehensive online product built by credit experts that provides details into your personal credit while protecting your credit and identity. Your membership comes with instant access to your credit score, credit report and 24/7 credit monitoring with TransUnion, Experian and Equifax. You receive email alerts whenever there is a change to your credit reports.
What is included with my membership?
As a member, you will receive:
  • Immediate online access to your credit score and credit report from TransUnion.
  • Credit monitoring with instant email alerts whenever there's a change to your credit report at the three main credit bureaus, TransUnion, Experian and Equifax.
  • Unlimited, toll-free access to our customer service team
  • Fraud resolution and support service provided by a team of licensed specialists who are trained with the knowledge of how to undo the damage done by identity theft or credit fraud. If are a victim of identity theft, and you sign a limited power of attorney and provide other documents, the support team will even do the entire ID theft recovery on your behalf!
  • Free membership in Rewards Total. Thousands in discounts on shopping, dining, movies, and health and beauty products
  • Hundreds of exclusive coupons and deals at local stores and popular chains
Is there a trial membership period? How does it work?
You may have a trial membership period during which you can use all of the features for the low cost of just $1. If you decide the service is not an easy and effective way to manage your credit and protect your identity, just call customer service to cancel before the end of the trial period and you won't be charged an additional membership fee.

If you do decide to continue after the trial period, the membership fee will automatically be charged to the credit or debit card you used to enroll in the program. You will not be charged until your trial period has ended.
How do I contact customer service?
You can call our customer service team at (800) 934-1938. For more information see our contact page.
How do I cancel my membership?
To cancel your membership, simply call our customer service team at (800) 934-1938 and they will be happy to help you. You can see our hours of service on the contact page.
If I canceled my membership, how can I reactivate it?
Please call customer service at (800) 934-1938 and they can easily reactivate your account.
Does using this web site lower my credit score?
No. Paying for your credit report and score here will not lower your credit score. We provide what is called a “soft” credit pull and it never counts as a "credit inquiry."
How do I get started after I sign up for an account?
After you complete the enrollment process, which should take just a minute or two, you will be directed to your online member dashboard. From there, you can easily navigate between the different features including your credit report, credit score and alerts.

You will also receive a welcome email that contains your logon credentials and other important information about your membership. Check your spam folder if it’s not in your inbox.
What should I do if I never received a welcome email?
You should be sent a welcome email within 8 hours of enrollment. If you have not received your email in that time frame, please check your spam folder. Sometimes the email is flagged as spam. Please be sure to tag the welcome email as “Not Spam” if possible.

If you don’t receive your welcome email within 8 hours, please call customer service at (800) 934-1938.
What is your Privacy Policy?
Click here to read our Privacy Policy.
Is this web site secure?
We know that the information you provide us is very sensitive and we use the latest security measures to protect your data. Our website is encrypted using 128-bit SSL (secure sockets layer) technology. Our site is also protected as a Norton Secured site, so it undergoes daily malware scanning and vulnerability testing.
Credit card charge not look familiar?
It may be your monthly eFreeScore.com payment for credit protection. Click here for more info.